Privacy Policy

Information We Collect

We collect contact and service details you provide, and minimal technical data such as page analytics. We do not sell your data.

• Account and contact details: name, email, phone number, service address.
• Service context: appointment preferences, chimney type, safety notes you share with us.
• Technical data: device/browser info, IP address shortened or masked where feasible, timestamps, pages viewed.
• Consent preferences: theme, cookie selections, and communication choices stored in your browser.

How We Use Information

To schedule services, provide quotes, improve our site, and comply with legal obligations. We follow PIPEDA principles in Canada.

• Providing and improving services you request.
• Customer support and safety notifications.
• Fraud prevention and security monitoring.
• Service analytics with privacy safeguards respecting your consent choices.
• Compliance with applicable Canadian laws and recordkeeping.

Legal Basis & PIPEDA Principles

We observe the ten PIPEDA principles: accountability, identifying purposes, consent, limiting collection, limiting use/disclosure/retention, accuracy, safeguards, openness, individual access, and challenging compliance.

We obtain express or implied consent depending on context. You can withdraw consent for non-essential purposes at any time.

Retention & Security

We keep personal information only as long as necessary for the purposes identified or as required by law. Access is restricted to authorized personnel and protected by technical, organizational, and physical safeguards.

Your Rights

You may request access, correction, or deletion of your personal information, subject to legal requirements.

• Access: request a copy of information we hold about you.
• Correction: request updates to inaccurate or incomplete information.
• Deletion: request deletion where we no longer need the information.
• Consent management: adjust cookie and analytics choices at any time.

Cookies & Similar Technologies

We use necessary cookies to operate the site and optional cookies with your consent to understand usage and improve functionality.

Transfers Outside Canada

If we use service providers outside Canada, your information may be processed in other jurisdictions. We use contractual and technical protections to maintain comparable safeguards.

Policy Changes

We may update this policy to reflect changes to our practices or applicable laws. Material changes will be highlighted here, and the effective date will be updated.

Contact

Email: [email protected] — Phone: +1 (604) 555-0199